Updated: 29 May 2022 (this post was originally published in 2012)
Vodien Hosting was a local company that specialises in providing domain names and web hosting services. I was recommended by quite a few of my Business Associates to use them for my websites because of their security and support. Recently (back in 2012) I have some very bad experiences with another hosting company in U.S. and I learn a lesson that it is always good to have your host in Singapore so that you can contact them direct when you need help.
No More Free SSL (Updated)
I am surprised to get to know recently that Vodien no longer provides free SSL for their shared hosting plan customers.. This means if you choose Vodien, you need to invest additional money to purchase SSL certificates.
Pricing That I Have Never Expected
To my surprise, actually Vodien has a very competitive pricing as compared to even hosting companies in U.S! For example, you only need to invest S$11 per month for web hosting if you pay two years in advance (WebValue plan, 15GB Disk space and unmetered Bandwidth). And it gives you 5 addon domain names (this means you can host 5 different websites under a single hosting account).
How Is Their Support? (Updated)
I value support more than anything else. I would pay more if I can get a support that is both professional and responsive. Vodien support team is very responsive, for every email requests I send to them, they reply within two hours! I never thought this is possible with such pricing. You can also call their hotline listed on their website.
Another thing I like about the support is that they are also professional in what they do. There is no need to correspond a few times before the issue is resolved. They put themselves in their customers’ shoes to handle every requests.
Since after Dreamscape acquired Vodien in 2017, Vodien’s customer support has been quite disappointing…
In the past, whenever I have issues with my websites, Vodien team will help me fix the issues quickly. That was one of the main reasons why I almost always recommend Vodien to my friends. But now Vodien team will just tell you what is the issue (most of the time) and you are expected to fix it. This is still not so bad as I know some web hosting companies don’t even know what causes your website errors..
Honestly, Vodien web hosting is still not that bad (especially when it comes to their server security, reliability etc) in my opinion. What turns me off is their mediocre / below-average customer support when compared to other options out there.
An Alternative To Vodien
If you are looking for a web hosting company to host your websites especially if website speed is your concern, then check out Cloudways hosting.
I personally have tried Cloudways servers for a while now and I’m glad to recommend them to anyone I know who is looking for web hosting. Cloudways hosting wins over Vodien in terms of the following:
- Support – I find Cloudways Hosting support team is more ‘caring’ than Vodien’s. When I have issues with my websites, I will open a ticket and my ticket will be replied to within minutes and most of the time, Cloudways Hosting support will help me resolve the issues.
- Prices – Cloudways Hosting is more affordable compared to Vodien and their hosting plan comes with unlimited addon domain names – which means you can add as many websites to one single hosting plan as you want.
- Server location – You can choose either Singapore-based servers or United States based servers when purchasing a hosting plan with Cloudways Hosting.
- Server speed – As Cloudways use cloud servers, no other shared hosting can match up to their speed.
Do check out my Cloudways Hosting review here if you are looking for web hosting services!
Dear KC,
You are right! Vodien.com rocks! I just subcribed to their hosting plan over the weekend and I am already impressed by their 24/7 support and live chat assistance.
Regards,
Faris Foo.
Hi Faris,
I’m glad you enjoy it! Thank you for letting me know.
Thanks KC for your review. I am now more confident to open my account with Vodien. I like the price and more important, their responsiveness – my technical enquiry emails were promptly replied to by their pre-sale support even though i am not their existing customer.
You are welcome, Alex! I enjoy their promptness in replying my emails always =)
Vodien has a drastic drop in service over last year after being acquired by Australian company. Suddenly all the technical support looks like they came from Philippines and not interested to help at all!
We have been them for more than 3 years already. They forever ask us to pay for additional services and upgrade but nothing works. When you go to our website it will say => Not Secure
We endure it for so long as we were lazy to do the switch.
Hi Amanda,
I didn’t buy any upsells from them. As for your website showing not secured, you can get your developer to configure (your developer may incur some charges thou) and use the free SSL that Vodien provides. This website is using the free SSL provided by Vodien.
Yes. Nothing works with them. My website has been down. And when I emailed them to fix the issue, all they care about is asking for money.
Even when paid, the service is still not done. Sent them multiple emails asking for updates and they just ignore you.
Really the worst.
Our hosting was taken over by them. Our hosting has been hosted by the previous company for almost 8 years without issues.
Takes 3 days to reply emails. Business development deny what his earlier email reply. His way is just to ignore you email.
Stay away from them.
Stay away from this company. Compare their pricing and services with other service providers before you sign up. Bad customer service, unreasonable pricing, and do not reply to email. Our company having 2 years of bad experience with Vodien.
My company is original with Webvisions. After it switched to Vodien, the service quality went down all the way. Currently switch to Oryon.net and it is so much better.
I requested a domian transfer on 11th June. Recieved an email citing that it will be transferred on the 16th June. Spoke to a customer service & confirmed that it takes 7 days….
Having a webinar on the 25th June with a registration link on this domain BUT yesterday, received an email from Vodien saying transfer will be done on 25th June. Spoke wth customer service & they also unable to give a clear explanation & only say “try & initiate again after 60 days”. WTF!!!! I have paid $1800 to the studio & equipment rental & now Vodien screw up on this & no clear explanation. I give them a PERFECT 10 for being the NUMBER 1 SCREW UP HOSTING SITE.